About the role
Job Title
:
Senior Style Associate
Department
:
Retail Stores
Reports To
:
Store Manager
Role Summary
:
The Senior Style Associate
leads by example, delivering exceptional customer experiences, driving sales,
and ensuring operational excellence with a customer-focused mindset and
adaptability.
Key
Responsibilities
:
Customer Focus
●Build and maintain strong customer relationships by
understanding their preferences and providing tailored solutions.
●Address issues professionally and ensure customer needs are met.
●Gather customer
feedback to improve products and services while addressing any concerns
promptly.
Sales Mastery
●Responsible for achieving store sales targets.
●Drive solution-based sales by understanding customer
needs and offering relevant products and services.
●Focus on selling higher-value products to increase the
average transaction value.
●Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.
●Demonstrate
negotiation and objection-handling to convert prospects into loyal customers.
Flexibility and
Change Management
●Adapt to changing customer needs and share product and
customer insight with the team.
●Demonstrate problem-solving skills to address challenges
and manage resistance effectively.
●Show learning
agility by quickly adopting new processes or strategies to improve sales and
service.
Decision-Making
●Utilize analytical thinking to make sound operational
decisions.
●Independently manage
store operations in the absence of the Store Manager, ensuring smooth
functioning.
Store Operations
Excellence
●Prevent shrinkage by closely monitoring inventory levels
and minimizing discrepancies.
●Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product turnover.
●Ensure accurate inventory records and adhere to
operational guidelines to maintain efficiency.
●Follow company policies, work processes, and enforce
store standard operating procedures (SOPs). Escalate any identified
bottlenecks.
Leadership
Excellence
●Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional resolutions.
●Lead by example in fostering accountability, goal-driven performance,
and ethical practices within the team.
●Assist
in training and mentoring new and existing team members to improve their
understanding of products and services.
Candidate
Requirement
:
●Min HSC 2 years of retail experience/
Graduates with 2 years of experience in retail.
●Must be above 20 years of age and below 35
years of age.
●Basic computer skills and microsoft office
●Proven track record of exceeding sales targets
consistently
●Experience in providing exceptional customer
service and building strong customer relationships
●Experience in mentoring team members
●Experience in handling cash transactions and
inventory management
●Proficient in POS systems and other relevant retail
technologies
●Knowledge of visual merchandising principles
●Positive and enthusiastic attitude
●Excellent presentation and grooming standards
●Flexibility and adaptability to work varied shifts