About the role
Responsibilities:
- Define and enforce Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for critical systems, ensuring alignment with business goals.
- Monitor and improve MTTR (Mean Time to Recovery) and MTTD (Mean Time to Detect) across services to enhance operational resilience.
- Design scalable AWS-based systems, including multi-region deployments and disaster recovery strategies.
- Develop reusable, versioned Terraform modules and maintain scalable Ansible configurations.
- Design and maintain reliable CI/CD pipelines using tools like Harness.
- Build and optimize observability systems using Dynatrace and other platforms for proactive monitoring and root cause analysis.
- Lead incident response efforts, conduct root cause analysis, and implement process improvements.
- Manage production databases (SQL/NoSQL), including replication, failover, and performance tuning.
- Implement security controls and ensure compliance with organizational standards.
- Conduct capacity planning and performance tuning for critical systems.
- Collaborate with application support teams and manage vendor relationships to ensure timely resolution of issues and adherence to SLAs.
- Mentor engineers, collaborate across teams, and influence reliability practices organization-wide.
Requirements:
- Undergraduate degree or equivalent experience/certification.
- Minimum experience required is 6+ years.
- Advanced Linux/Windows tuning and hardening.
- Strong proficiency in Bash and Python for production automation.
- Expertise in AWS services and scalable architecture design.
- Hands-on experience with Terraform and Ansible.
- Proficiency in pipeline design and release engineering.
- Experience with Dynatrace, Prometheus, Grafana, ELK, or similar platforms.
- Strong understanding of SLOs, SLIs, error budgets, and operational metrics like MTTR and MTTD.
Good to Have:
- Proven ability to lead and improve incident management processes.
- Ability to coordinate with third-party vendors for application support and issue resolution.
- Knowledge of security best practices and compliance frameworks.
- Strong leadership, mentoring, and cross-team collaboration abilities.
Preferred Qualifications:
- Experience with multi-account AWS architecture.
- Familiarity with automation and self-healing systems.
- Knowledge of performance modeling and long-term capacity forecasting.
- Certifications in AWS, Terraform, or SRE practices.