About the role
Key Role & Responsibilities: Responsible for managing Regional/zonal commercial all claims i.e Fire, Eng, Marine & Misc pertaining to Corporate & retail business group Key KPIs: 1) Settlement ratio- Claims disposal 2) Overall TAT 3) Audit compliance 4) Grievance resolution as per company standard. Ensuring quality claims servicing to customers as per company norms/philosophy Leading the team & guiding on technical & non-technical aspects related to claims management Around 15 to 20 years of working experience in non-motor claims having direct exposure to large claims handling in Fire ,Eng/marine, Misc line of business