About the role
Key Roles &Responsibilities Develop and execute theenterprise?wideclaims strategy for corporate and specialty lines. Establish benchmarks, KPIs, SLAs,loss?ratiotargets, and quality thresholds across theclaimslifecycle. Provide technical leadership for investigation, assessment, quantum determination, settlement strategy, and litigation management forhigh?severityand complex claims. Monitor loss trends, early warning indicators, and portfolio health; recommend corrective actions to underwriting and risk teams. Review and approve large and sensitive claims within delegated authority; align with reinsurers whereverrequired. Strengthen TAT, accuracy, documentation, reserving discipline, and audit readiness. Deliver cost efficiency through optimized vendor management (surveyors, lawyers, TPAs, adjusters). Conduct periodic claim reviews with major clients/brokers and represent claims in market engagements. Partner closely with underwriting, risk, actuarial, and product teams to ensure alignment on claim trends, pricing adequacy, and policy wordings. Maintain robust documentation, reporting, MIS, and regulatory submissions. Lead, inspire, and develop amulti?locationteam of claims professionals and technical experts. Ensure 100% compliance with IRDAI norms, audit requirements, and internal governance frameworks. Key Requirements – Education & Certificates Master’s degree in Insurance, Finance, Law, Risk Management, or Business Administration. Professional certifications such as ACII, III Fellowship, CPCU, or equivalent preferred. Key Requirements - Experience &Skills 15 to 20 years of experience in commercial/corporate insurance claims, including at least 5+ years in a senior leadership role. Strong exposure to managinglarge?ticket, complex, and specialty-line claims across corporate portfolios. Deep technicalexpertisein corporateclaimsinvestigation, evaluation, and resolution. Excellent understanding of regulatory frameworks, policy wordings, fraud prevention, and litigation management. Strongdecision?makingability inhigh?severityclaims and ambiguity-heavy scenarios. Exceptional stakeholder management, communication, and negotiation skills. Strategic mindset with strong analytical, problem-solving, andrisk?assessmentcapabilities. Ability to lead transformation, process excellence, and digital innovation initiatives.