About the role
Primary Role Description
· To achieve sales targets using consultative sales approach, whilst ensuring service levels of our assigned Advisor and customer satisfaction remain paramount.
· Responsible for sales targets through Advisor and Inbound and outbound sales.
Key Roles & Responsibilities:
- To Manage the Advisors PAN India virtually from central office.
- To provide Consistent & Superior Digital Experience to our advisors.
- Achievement of Contact policy defined & manage Call handling as Achievement of Contact policy defined & manage Call handling as per defined standards.
- Reach out to existing and new advisors to present our products , Monthly contest , Shortfall & Service Offerings.
- Address all questions or issues advisors may have
- Communicate with customers to understand their requirements and need if any
- Offer Solutions based on advisors need & Capabilities
- Always strive towards meeting sales targets
- Proper hand holding of assigned advisors for Product , Process , System , Applications training & Learnings.
- Adherence to set processes of updating customer interactions in CRM next.
- Providing world class Advisor and customer experience.
- Needs to have a clear understanding of the internal and regulatory policies.