About the role
Service
& Repairs Management
·Plan &
track Express & Periodic service, breakdown repairs, accident jobs, and
refurb for all fleet -2Ws
·Liaise
with DriveX workshop, Authorized service centers / popup Service Staton for
estimates, and job closure
·Drive TAT:
Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer
experience, Refurb jobs close within Service Level Agreement
·Do
post-repair quality check before vehicle goes back on-road
Rider
Issue Resolution
·Single
point for rider-reported issues via app/call/WhatsApp
·Triage
issue severity, arrange pickup/drop, provide temp replacement if needed
·Track open
tickets to closure and update riders on ETA
Compliance
& Documentation
·Ensure
Insurance, Pollution certificate, Registration, Fitness valid for 100% fleet
·Maintain
job cards, invoices, warranty claims, and vehicle-wise service history
·Update
vehicle status daily
Cost &
Inventory Control
·Approve
spares replacement: tyres, batteries, brake pads based on km run, age, failure
%
·Monitor
repeat repairs, and scrap/refurb decisions to control ₹/km cost
·Maintain
vendor scorecard and negotiate Turn Around Time (TAT) /cost
MIS &
Reporting
·Daily:
Fleet downtime, open jobs, TAT breach, ETA updates
·Weekly:
Inspection failure %, vendor performance, cost per vehicle, repeat complaint %
·Flag
trends like specific model failures or service center delays
·Perform
other duties and operational tasks as assigned to support changing business
requirements and ensure smooth day-to-day operations
Requirements
Qualifications: Diploma/Graduate. Automobile/Mechanical preferred
Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations
Technical
Skills: Basic knowledge of 2W ICE/EV - engine,
battery, tyres, electricals, Know how to ride a motorcycle with a valid driving
license
Soft
Skills: Strong follow-up, vendor management, good
interpersonal skills, teamwork, problem solving skill, continuous learning mindset,
rider empathy, sense of urgency
Tools: Excel/Google Sheets, ERP/CRM, WhatsApp for Ops