About the role
Key Responsibilities:
- Coordinate between customers and technical/service teams
- Handle service requests, schedules, and customer follow-ups
- Track pending service activities and ensure timely closure
- Communicate service updates and schedules to customers
- Maintain service records, trackers, reports, and documentation
- Follow up with customers and internal teams on open requirements
- Escalate customer issues and service delays to the concerned team
- Ensure professional and timely customer service
Requirements
- Any Graduate or Diploma
- Freshers with good communication skills can apply
- Strong coordination, follow-up, and customer-handling skills
- Good verbal and written communication
- Strong organizational and time-management abilities
- Proactive and responsible approach
- Willingness to learn technical products and service processes
- Comfortable coordinating with customers and technical teams