About the role
Duties and responsibilities
- Raising Service Call logs on daily basis and closing the same after completion in SAP
- Follow up of Service payments
- Maintaining records of Assets/Tools issued to Service Engineers
- Raising IBL based on services provided as per Service Report
- Data update of Active Population data of Trucks (IB), Skill Set record, Attendance records of Service Engineers, Checking of Travel Expense & Contact data related Key Account Customers
- Coordinate with HQ department to ensure Customer commitment as per contract like: Warranty Parts, Parts Delivery, Invoice Submission, Tools & Project delivery etc
- Preparing & sending AMC offers, maintaining records with updated data to fulfill audit requirements, identifying Trucks for AMC after completion of Warranty period in assistance with Regional / Area Manager Service Engineer and also from population list
- Service Contracts update in SAP, new contracts addition with all relevant data
- AR collection data for AS
Qualifications
Qualifications:
- Education: Bachelor’s Degree . B Sc. / M. Sc. / B. Com / M. Com
- Specialized knowledge: Knowledge and working of SAP & CRM
- Skills: Good written Communication Skills, Soft Skills
- Abilities: To handle Service Engineers, fulfilling their admin related works.
- Other characteristics such as personal characteristics : Humbleness & Uprightness
- Professional Certification: Computer course certified
- Experience in Customer Service and Admin related works. Industrial Product or Automotive