About the role
We are looking for a proactive Service Delivery Manager to support the successful deployment and delivery of Facial Recognition System (FRS) solutions across customer projects. The ideal candidate should have hands-on experience in deploying FRS or similar video analytics solutions, coordinating with customers and internal teams, and ensuring smooth implementation from project kickoff to go-live. This role is ideal for someone who enjoys working on customer-facing deployments and solving real-world implementation challenges.
Responsibilities:
- Manage end-to-end execution of assigned FRS deployment projects.
- Coordinate with customers, system integrators, and internal engineering teams to ensure timely project delivery.
- Understand customer requirements and assist in planning deployment activities.
- Support installation, configuration, and integration of FRS solutions with CCTV feeds, VMS platforms, and related infrastructure.
- Track project milestones, deployment progress, and issue resolution to ensure smooth execution.
- Perform deployment validation, testing, and basic performance checks before project handover.
- Troubleshoot deployment and configuration issues, escalating to engineering teams when required.
- Maintain deployment documentation, implementation reports, and project updates.
- Conduct customer walkthroughs, provide deployment support, and ensure successful project closure.
- Collaborate with Product, Engineering, and Project Management teams to improve deployment processes and customer experience.