About the role
·Experience with ITSM tools (ServiceNow).
·Basic knowledge of Windows OS, MS Office, and common enterprise applications.
·Strong communication and customer service skills.
·Ability to work in shifts and handle high-volume requests.
·Problem-solving and analytical skills.
· & nbsp; Familiarity with ITIL concepts (Incident, Request, Escalation). Reporting & Documentation - Ability to generate reports, maintain logs, and document incidents accurately.
Understanding thresholds, KPIs, and how to interpret alertsQualifications: BACHELOR OF ENGINEERING