About the role
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Service Desk
Exp:2 - 7 yrs
Location: Mumbai
Must have skills:
- Provide technical assistance and support for clients and partners via call, chat and web
- Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner.
- Develop and maintain positive relationships with clients always focusing on their satisfaction
- Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client
- Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible
- Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods.
- Ready to work in Shifts.
- Great Communication skills