About the role
Job Title: Service Desk Associate
Location: Hyderabad, (Work from Office)
Fresher Salary: ₹3.5 LPA
Experience Salary: Upto 7 lpa
Joining: Immediate Joiners Only
Job Overview:
Wipro is hiring Service Desk Associates for its offices in Hyderabad We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided also
Key Responsibilities:
Provide first-level IT support to end-users via phone, email, and chat.
Diagnose and troubleshoot hardware, software, and network issues.
Log incidents, track resolutions, and escalate complex issues as needed.
Ensure timely resolution of IT service requests to meet SLAs.
Maintain accurate records of technical issues and resolutions.
Collaborate with internal teams to enhance user experience.
RequirementsRequired Skills & Qualifications:
Education: Graduation is mandatory; technical graduation is preferred.
Communication: Excellent English communication skills are mandatory.
Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting.
Availability: Only immediate joiners will be considered.
Benefits
Benefits:
Competitive salary of upto 7 Lpa
Relocation bonus for candidates moving to Hyderabad
Opportunity to work with one of the leading IT companies.
Career growth and learning opportunities in IT support.