About the role
·Manage and supervise Service Desk team members.
·Ensure adherence to ITIL processes and SLAs.
·Monitor ticket queues and prioritize critical issues.
·Provide escalation support for complex incidents.
·Conduct regular team meetings and performance reviews.
· &n bsp; Maintain and update knowledge base articles.
·Collaborate with other IT teams for issue resolution.
·Generate and analyze service desk performance reports.
Drive process improvements and automation initiatives.Qualifications: BACHELOR OF ENGINEERING