About the role
1. Installation & Commissioning
- Install humidification systems at customer sites as per approved drawings and specifications.
- Carry out electrical wiring, sensor connections, piping, and integration with existing systems.
- Perform pre-commissioning checks and system testing.
- Commission equipment and ensure proper operation as per design parameters.
- Prepare commissioning reports and obtain customer sign-off.
2. Site Execution & Support
- Coordinate with customers, contractors, and project teams during installation activities.
- Monitor site progress and ensure timely completion of work.
- Ensure compliance with safety standards and site regulations.
- Provide technical guidance to technicians and contractors.
3. Troubleshooting & Maintenance
- Attend service calls and diagnose system issues.
- Perform preventive and breakdown maintenance activities.
- Identify root causes of equipment failures and implement corrective actions.
- Replace faulty components and verify system performance after repairs.
4. Customer Support
- Provide on-site and remote technical support to customers.
- Conduct operator training on system usage and routine maintenance.
- Address customer concerns professionally and ensure customer satisfaction.
- Maintain regular communication with customers regarding service activities.
5. Documentation & Reporting
- Prepare installation, commissioning, and service reports.
- Maintain records of site visits, service history, and spare parts consumption.
- Submit daily and monthly activity reports.
- Update service records in ERP or CRM systems.
6. Spare Parts & Inventory Management
- Monitor spare parts requirements for service activities.
- Coordinate with stores and procurement teams for material availability.
- Ensure proper utilization and tracking of issued materials.
7. Internal Coordination
- Coordinate with Sales, Design, Projects, Purchase, and Accounts departments.
- Support sales team during site surveys and technical discussions.
- Assist in preparing technical documents and project handover reports.
Skills Required
- Knowledge of Electrical Panels, PLC, HMI, Sensors, and Instrumentation.
- Basic understanding of HVAC and Humidification Systems.
- Electrical troubleshooting and wiring knowledge.
- Ability to read electrical drawings and P&ID diagrams.
- Good communication and customer handling skills.
- Willingness to travel extensively.