About the role
1.Define, Adopt and deploy the SIAM and SIAM Practices in the account.
2.Define incident and service request classification schemes.
3.Record, classify and prioritize requests and incidents.
4.Verify, approve and fulfil service requests.
5.Investigate, diagnose and allocate incidents.
6.Resolve and recover from incidents.
7.Close service requests and incidents.
Qualifications: BACHELOR OF ENGINEERING