About the role
About the Opportunity
A fast-scaling technology firm in the IT Service Management (ITSM) and digital workflow automation space, we empower global enterprises to streamline operations, enhance IT governance, and accelerate digital transformation using ServiceNow’s enterprise platform. Our team builds, configures, and optimizes ServiceNow instances that drive self-service, incident resolution, change management, and CMDB integrity for Fortune 500 clients and mid-market innovators alike.
Role & Responsibilities
- Design, configure, and maintain ServiceNow platforms across ITIL modules: Incident, Problem, Change, CMDB, and Service Catalog.
- Develop and customize workflows, business rules, UI policies, and client scripts to meet business requirements and SLA targets.
- Integrate ServiceNow with external systems (e.g., SIEM, ticketing tools, HRIS) via REST/SOAP APIs and MID Server.
- Manage user roles, groups, and ACLs to ensure proper access control and data security aligned with compliance standards.
- Optimize system performance through proactive monitoring, reporting, and platform tuning using ServiceNow best practices.
- Support continuous improvement initiatives by documenting configurations, mentoring junior admins, and participating in platform upgrades.
Skills & Qualifications
- Must-Have
- ServiceNow Admin
- ServiceNow ITIL Module
- Workflow Design
- Business Rules
- REST API
- ACL Configuration
- CMDB
- Service Catalog
- Preferred
- ServiceNow Developer Certification
- ServiceNow Implementation Experience
- Agile/Scrum Methodology
Benefits & Culture Highlights
- 100% remote flexibility with asynchronous work options across Indian time zones.
- Access to ServiceNow training & certification reimbursements.
- Fast-track growth path to Senior Admin or Consultant roles with client exposure.