About the role
Job Description:
We are seeking a skilled and experienced ServiceNow Business Consultant with a strong focus on IT Business Management (ITBM) and Application Portfolio Management (APM) to join our team. The ideal candidate will work closely with stakeholders to gather requirements, provide strategic consulting, and deliver solutions that align with business goals using the ServiceNow platform.
Key Responsibilities:
- Act as a subject matter expert (SME) on ServiceNow ITBM modules including Project Portfolio Management (PPM), Demand Management, Resource Management, and Agile Development.
- Lead the implementation and enhancement of Application Portfolio Management (APM) capabilities within the organization.
- Collaborate with business stakeholders, IT teams, and ServiceNow developers to gather requirements and design tailored solutions.
- Provide functional guidance and support during the design, development, testing, and deployment phases.
- Configure and maintain ITBM/APM modules, dashboards, reports, and performance analytics.
- Translate business needs into technical requirements and ensure solutions adhere to best practices.
- Drive adoption and value realization of the ITBM and APM capabilities by conducting user training and workshops.
- Support pre-sales and proposal efforts as needed, including presenting solutions to clients and contributing to RFP responses.
Required Skills and Experience:
- 5+ years of experience as a Business Consultant or Functional Consultant on the ServiceNow platform.
- Strong expertise in ITBM modules (PPM, Demand, Resource, Financial Planning, Agile).
- Hands-on experience with Application Portfolio Management (APM).
- Familiarity with CMDB, Service Mapping, and integrations with external systems.
- Experience in stakeholder management, business analysis, and process design.
- Excellent communication and presentation skills.
- ServiceNow certifications in ITBM and/or APM are highly desirable.
Preferred Qualifications:
- ServiceNow Certified Implementation Specialist – ITBM
- ServiceNow Certified System Administrator (CSA)
- Experience in Agile and Scrum methodologies
- Background in IT Strategy or Enterprise Architecture is a plus