Service Now-ITOM Developer

Position – ServiceNow ITOM Developer

Location – Greater Noida, Bangalore and Gurugram

Exp – 5+ Years

Notice-Immediate to notice serving who can join in March

Job Description

1. Requirements Analysis:

• Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications.

2.Design and Development:

• Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
• Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.
• Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database)
• Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB.
• Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management.
• Develop and maintain integrations between ServiceNow and other monitoring tools and systems.

3.Integration:

• Integrate ServiceNow with other systems and applications as needed.
• Develop and maintain integrations using web services, APIs, and other integration technologies.

4.Collaboration:

• Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions.
• Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs.

5.Testing and Quality Assurance:

• Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions.

6.Documentation:

• Create and maintain technical documentation, including design specifications, user guides, and test plans.

7.Support and Maintenance:

• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner.

8.Training:

Train end-users and support teams on new features and functionality.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations.
• Strong understanding of ITSM and business process automation concepts.
• Proficient in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow integrations and web services.
• ServiceNow certification(s) is a plus.