About the role
Summary
We are seeking a dedicated Service Support Engineer to manage technical operations within the IT Services sector, specifically focusing on batching plant environments. This role is pivotal in ensuring the seamless functionality of industrial software systems, providing critical troubleshooting and maintenance support to keep operations running efficiently. The successful candidate will bridge the gap between technical challenges and business continuity, offering expert assistance in system administration and problem resolution to maintain high standards of service delivery.
Responsibilities
- Diagnose and resolve issues related to batching plant software to minimize downtime.
- Perform routine servicing and preventive maintenance on batching plant equipment and software interfaces.
- Deliver comprehensive technical support and problem-solving assistance to end-users and internal teams.
- Manage and administer Customer Relationship Management (CRM) systems to ensure data accuracy and workflow efficiency.
- Oversee Enterprise Resource Planning (ERP) modules, providing support for system integration and daily operations.
- Monitor system performance and implement necessary adjustments to optimize software functionality.
RequirementsRequirements:
- Possess a minimum of one year of professional experience in a relevant technical support or engineering role.
- Demonstrate foundational knowledge of industrial software applications.
- Exhibit specific expertise in troubleshooting and maintaining batching plant software solutions.
- Show proficiency in CRM and ERP system administration and support tasks.
- Display strong problem-solving abilities with a focus on technical service delivery.
- Maintain a salary expectation within the range of ₹3-4 LPA.