About the role
Job Summary
We are looking for experienced professionals to design and implement AI governance and agentic control capabilities on the ServiceNow platform. The role combines hands-on ServiceNow development with AI governance, Responsible AI, risk management, workflow automation, and enterprise integrations.
Key Responsibilities
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Design governance frameworks for AI systems, models, agents, prompts, datasets, and third-party AI services.
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Establish AI inventory, ownership, risk classification, approvals, controls, and lifecycle processes.
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Build governance workflows and dashboards using ServiceNow Flow Designer, Workflow Studio, and integrations.
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Implement governance controls for agent identity, tool permissions, human approvals, auditability, and safe execution.
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Translate AI risk, security, privacy, and compliance requirements into practical controls.
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Integrate ServiceNow with GRC tools, enterprise AI platforms, identity systems, and data platforms.
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Collaborate with risk, security, privacy, architecture, and engineering teams.
Mandatory Skills
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5–10 years of overall technology experience with hands-on ServiceNow implementation experience.
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Strong knowledge of ServiceNow configuration/development, including tables, roles, ACLs, and application scopes.
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Experience with Flow Designer / Workflow Studio, approvals, notifications, and reusable actions.
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Hands-on experience with IntegrationHub, REST APIs, Scripted REST, or similar integrations.
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Experience in AI Governance, Responsible AI, Model Risk, Technology Risk, GRC controls, or enterprise control-tower implementation.
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Understanding of AI asset inventory, lifecycle management, risk assessments, controls, and monitoring.
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Knowledge of agentic AI concepts, orchestration, human-in-the-loop controls, authorization, and evaluation.
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Understanding of OAuth/OIDC, role-based access, service identities, and audit trails.
Good-to-Have Skills
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ServiceNow AI Control Tower experience.
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ServiceNow AI Agent Studio, Now Assist, and AI Search.
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MCP, A2A, AI Agent Fabric, and external agent integrations.
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ServiceNow IRM/GRC, CMDB, and enterprise workflow experience.
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Custom AI control tower, model registry, or governance portal development.
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Archer, MetricStream, OneTrust, or IBM OpenPages.
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LangGraph, Semantic Kernel, AutoGen, Azure AI, or AWS Bedrock.
Preferred Certifications
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ServiceNow Certified System Administrator (CSA).
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ServiceNow IRM/GRC or AI-related certifications.
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AI Governance, Risk, Audit, Privacy, or Security certifications.
Five Primary Skills
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ServiceNow Development & Configuration
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AI Governance / Responsible AI
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ServiceNow IRM / GRC
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Agentic AI & Governance Controls
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REST API & Enterprise Integrations