About the role
Responsibilities:
- Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on business needs.
- Lead and mentor ServiceNow developers and administrators; review code and solution designs.
- Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
- Define and enforce ServiceNow platform standards, best practices, and governance frameworks.
- Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
- Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.
- Plan and manage ServiceNow upgrades, performance tuning, and platform optimisation.
- Create and maintain architecture diagrams, technical documentation, and solution design documents.
- Ensure solutions adhere to security, compliance, and data privacy requirements.
- ServiceNow Certified Implementation Specialist (any one or more areas, e. g., ITSM, HRSD, CSM, etc. )
Requirements:
- 11+ years of IT experience, with at least 6 years in ServiceNow architecture and development.
- Deep expertise in multiple ServiceNow modules (e. g., ITSM, ITOM, HRSD, CSM).
- Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal.
- Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools.
- Experience with ServiceNow platform upgrades, migrations, and performance tuning.
- Excellent communication, stakeholder management, and leadership skills.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required; Certified Application Developer (CAD) and Certified Technical Architect (CTA) preferred.