About the role
ServiceNow Associate Manager
Experience: 6–8 Years
CTC: Up to ₹17 LPA
Work Mode: Work From Office
Role: Associate Manager
ROLE OVERVIEW
We are looking for an experienced ServiceNow professional to lead AI-powered ServiceNow solutions, drive architecture and governance, and manage client-facing delivery across complex engagements.
KEY RESPONSIBILITIES
• Lead end-to-end delivery of AI-driven ServiceNow solutions.
• Define architecture, security, governance and compliance standards.
• Conduct client discovery workshops and shape AI roadmaps.
• Introduce GenAI and agentic patterns into ServiceNow workflows.
• Lead and mentor cross-functional Agile teams.
• Drive stakeholder management, innovation and sustainable delivery.
REQUIRED SKILLS
• Advanced ServiceNow architecture: App Engine, Flow Designer, IntegrationHub, Scoped Apps.
• Virtual Agent, AI Search and Now Assist.
• LLM integration, prompt engineering and AI evaluation.
• Agentic AI, orchestration, RAG and vector search concepts.
• Azure OpenAI / AWS / GCP AI services and AI observability.
• Responsible AI, governance and compliance.
• REST/SOAP, MID Server, OAuth and SAML.
• Strong client communication, leadership and negotiation skills.
Ideal candidate should have strong ServiceNow expertise with the ability to lead teams, engage clients and deliver AI-enabled enterprise solutions.