About the role
Responsibilities:
- Lead the architecture, design, development, and delivery of ServiceNow solutions.
- Design and implement ServiceNow Virtual Agent, conversational workflows, topics, and self-service automation.
- Provide technical leadership and guide development teams on complex implementations.
- Drive technical decisions involving ServiceNow AI and Agentic AI capabilities.
- Integrate ServiceNow with enterprise systems and third-party applications.
- Ensure code quality, scalability, performance, security, and development standards.
- Collaborate with business stakeholders, architects, and product owners to deliver business-aligned solutions.
Requirements:
- Minimum 7.5 years of hands-on ServiceNow experience.
- Strong expertise in ServiceNow Virtual Agent and platform architecture.
- Experience leading development teams and delivering complex ServiceNow projects.
- Knowledge of ServiceNow AI capabilities and Agentic AI use cases.
- Strong troubleshooting, integration, and solution-design skills.
Must-Have Skills:
- ServiceNow
- ServiceNow Virtual Agent AI.
- ServiceNow Application Development and Architecture.
- Enterprise Integrations.