About the role
- Strong experience with ServiceNow ITOM Event Management.
- Hands-on expertise in:
- Event Management
- Alert Management
- Event Rules
- Alert Correlation
- Event Mapping
- Alert Aggregation
- Incident Automation
- Service Mapping
- CMDB
- Experience integrating monitoring tools such as:
- SolarWinds
- Dynatrace
- AppDynamics
- SCOM
- Nagios
- Zabbix
- LogicMonitor
- Splunk
- Prometheus
- Knowledge of infrastructure monitoring and IT operations processes.
- Understanding of ITIL Incident, Problem, and Change Management.