About the role

Design, develop, and implement ServiceNow FSM solutions including Work Order Management, Dispatching, Scheduling, and Inventory Management.

Configure and customize field service workflows such as work order lifecycle, task assignments, and service execution.

Implement and manage Agent Workspace / Mobile Agent applications for field technicians.

Configure advanced scheduling and dispatching using ServiceNow FSM capabilities (e.g., assignment rules, territories, skills-based routing).

Develop and enhance work order management processes including creation, routing, escalation, and closure.

Configure inventory and asset tracking for field operations and integrate with CMDB/Asset Management.

Develop business rules, client scripts, Script Includes, UI policies, and Flow Designer workflows.

Integrate ServiceNow FSM with external systems (ERP, GPS, IoT devices, third-party scheduling tools) using REST/SOAP APIs.

Implement and enhance Service Portal / Mobile UI / Workforce Optimization features.

Create and maintain reports, dashboards, and Performance Analytics for field service KPIs and operational insights.

Collaborate with stakeholders to gather requirements and deliver scalable FSM solutions.

Provide L2/L3 support, troubleshoot issues, and continuously optimize system performance

Qualifications: BACHELOR OF TECHNOLOGY

ServiceNow FSM Developer