About the role
We are seeking an experienced ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) Specialist to join our team. As a Specialist in ITOM and ITSM, you will play a key role in the design, development, implementation, and support of our ServiceNow platform, with a focus on ITOM and ITSM modules. You will work closely with stakeholders to understand business requirements and deliver solutions that streamline operations, improve efficiency, and enhance the overall user experience.
Responsibilities:
- Design, develop, and implement solutions within the ServiceNow ITOM and ITSM modules to meet business requirements.
- Configure and customize ITOM and ITSM workflows, forms, reports, and dashboards to optimize functionality and user experience.
- Collaborate with stakeholders to gather requirements, define technical specifications, and prioritize enhancements and new features.
- Develop integrations between ServiceNow and other systems to automate processes and data exchange.
- Conduct testing, debugging, and troubleshooting of ITOM and ITSM solutions to ensure optimal performance and reliability.
- Provide ongoing support and maintenance for ITOM and ITSM implementations, including incident resolution and performance tuning.
- Stay up-to-date on the latest ServiceNow features, best practices, and industry trends related to ITOM and ITSM.
- Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in ServiceNow development, with a focus on IT Operations Management (ITOM) and IT Service Management (ITSM).
- Strong understanding of ITOM and ITSM concepts, processes, and best practices.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with ServiceNow scripting languages such as Glide, Jelly, and AngularJS.
- Ability to translate business requirements into technical solutions.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Strong problem-solving skills and attention to detail.
- ServiceNow certification(s) in ITOM and/or ITSM