About the role
ServiceNow ITSM / Application Support Engineer
Location: Bengaluru
Work Mode: Full-Time
CTC: ₹17 LPA
Role Overview:
We are looking for an experienced ServiceNow ITSM professional with strong application support expertise and an AI-first mindset. The candidate will troubleshoot critical business applications, manage incidents and service requests, and contribute to AI-driven solutions using Generative and Agentic AI.
Key Responsibilities:
• Provide application support and resolve incidents/issues.
• Work on ServiceNow ITSM, incident management and service request fulfillment.
• Monitor applications and contribute to system reliability.
• Collaborate with stakeholders and provide timely issue updates.
• Document solutions and contribute to support best practices.
• Apply GenAI, Agentic AI and prompt engineering to automate processes and improve workflows.
• Participate in team discussions and independently handle complex issues.
Required Skills:
• Strong ServiceNow IT Service Management (ITSM)
• Incident Management & Service Request Fulfillment
• ITIL framework
• Application Support & Troubleshooting
• Strong analytical and problem-solving skills
• Generative AI & Agentic AI concepts
• Prompt Engineering / AI Evaluation
• Excellent communication and stakeholder management
Education: 15 years full-time education required