ServiceNow ITSM Developer

We are seeking a skilled ServiceNow ITSM Developer to design, develop, and implement IT Service Management solutions. The ideal candidate will have hands-on experience with ServiceNow modules, strong technical expertise, and excellent communication skills to collaborate effectively with cross-functional teams.

• Develop and implement ServiceNow ITSM modules including:
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Service Catalog
  • Mobile App
  • Virtual Agent
• Configure ServiceNow ITSM applications in alignment with approved design plans.
• Perform unit testing, system integration testing, performance testing, and user acceptance testing.
• Develop ServiceNow solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS.
• Create SQL and LDAP queries to connect and retrieve data from Oracle, MySQL databases, and Active Directory.
• Establish repeatable processes for development, testing, staging, and production environments ensuring reliability and high availability.
• Adhere to Agile/Scrum methodology and ITIL standards.
• Ensure compliance with the Software Development Lifecycle (SDLC).

• ServiceNow Certified Systems Administrator./ CAD Certified.
• Strong knowledge of Agile/Scrum methodology.
• Basic understanding of ITIL/industry standards.
• Familiarity with SDLC processes.

• ServiceNow ITSM development and configuration.
• JavaScript, Jelly, XML, HTML, CSS.
• SQL and LDAP query creation.
• Web Services integration.

• Effective verbal and written communication skills for technical and non-technical audiences.
• Strong interpersonal skills for collaborative teamwork.
• Ability to participate and provide feedback during planning meetings (pre-iteration and retrospectives).