About the role
We are looking for an experienced ServiceNow Developer with strong hands-on experience in designing, developing, configuring, and customizing ServiceNow applications and workflows.
Responsibilities:
- Develop and customize ServiceNow applications based on business requirements.
- Work on ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
- Develop business rules, client scripts, UI policies, UI actions, script includes, and ACLs.
- Configure Flow Designer, Workflow, Notifications, Reports, and Service Catalog.
- Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and scripted REST APIs.
- Work with CMDB and related configuration/custom applications.
- Perform debugging, unit testing, deployment, and production support.
- Collaborate with functional consultants, architects, and business stakeholders.
- Follow ServiceNow development best practices and maintain code quality.
- Participate in upgrades, enhancements, and performance optimization.
Requirements:
- 8 years of ServiceNow development experience.
- Strong knowledge of the ServiceNow platform and ITSM.
- Hands-on experience with JavaScript.
- Strong experience in business rules, client scripts, script includes, UI policies, and ACLs.
- Experience with Flow Designer / Workflow.
- Experience with REST/SOAP integrations and IntegrationHub.
- Knowledge of CMDB and Service Catalog.
- Good understanding of the ServiceNow data model and scripting.
- Experience with update sets, application scope, and deployment processes.
- Strong communication and problem-solving skills.
Good to Have:
- CSA / CAD certification.
- Experience with ITOM, Discovery, Service Mapping, SecOps, or HRSD.
- Knowledge of Service Portal / UI Builder / Next Experience.
- Experience with Agile/Scrum methodology.