About the role
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: ServiceNow Mapping ITOM Consultant
Experience Range: 8 to 12 Years
Location: Pan India
Must Have:
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We are seeking a skilled ServiceNow ITOM professional responsible for designing, implementing, and managing IT Operations Management solutions on the ServiceNow platform. The role involves working closely with stakeholders to automate, optimize, and enhance in frastructure and application operations.
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Key Responsibilities
Implement and configure ServiceNow ITOM modules including:
Discovery
Service Mapping
Event Management
Orchestration/Automation
Cloud Management
Design and develop end-to-end solutions for infrastructure visibility and operational intelligence.
Integrate ITOM with CMDB, ITSM, and third-party monitoring tools (e.g., SolarWinds, Nagios, Splunk, Dynatrace).
Develop patterns, probes, and sensors to enhance discovery and service mapping.
Configure event rules, alert correlation, and remediation workflows.
Work with automation/orchestration to streamline operational tasks.
Ensure data integrity and governance for CMDB in alignment with ITOM processes.
Collaborate with cross-functional teams to define requirements, deliver solutions, and provide technical guidance.
Troubleshoot and resolve ITOM-related issues and optimize system