Servicenow Platform Maintenance

We are looking for a ServiceNow GRC Consultant with 3–5 years of experience in ServiceNow development, configuration, maintenance, and support. The ideal candidate will have hands-on expertise in Integrated Risk Management (IRM/GRC), ServiceNow platform administration, workflow automation, integrations, and platform maintenance. You will be responsible for supporting ServiceNow applications, managing incidents, implementing enhancements, performing upgrades, and collaborating with cross-functional teams to ensure optimal platform performance in an Agile environment.

• Provide front-line support by managing incidents, service requests, and problem tickets while ensuring SLA compliance.
  
• Configure and maintain Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, ACLs, Workflows, and Flow Designer.
  
• Develop, customize, and maintain ServiceNow applications and platform enhancements.
  
• Implement and support ServiceNow IRM/GRC, Vulnerability Response (VR), Security Operations (SecOps), and related modules.
  
• Develop and maintain integrations using REST APIs, SOAP Web Services, and external system connectors.
  
• Perform ServiceNow platform deployments, upgrades, patching, and migrations across environments.
  
• Monitor platform performance, conduct health checks, and troubleshoot production issues.
  
• Create and maintain reports, dashboards, and platform documentation.
  
• Manage reference data in accordance with governance and architecture standards.
  
• Collaborate with cross-functional teams using Agile methodologies.
  
• Identify opportunities for platform optimization and continuous improvement.
  

• 3–5 years of experience in ServiceNow Development, Configuration, and Maintenance.
  
• Strong expertise in ServiceNow Integrated Risk Management (IRM/GRC).
  
• Experience with Vulnerability Response (VR) or Security Operations (SecOps) modules.
  
• Hands-on experience with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, ACLs, Workflows, and Flow Designer.
  
• Strong knowledge of REST APIs, SOAP Web Services, and ServiceNow integrations.
  
• Experience in ServiceNow platform deployments, upgrades, migrations, and maintenance.
  
• Experience working in Agile/Scrum environments.
  
• Excellent troubleshooting, analytical, and problem-solving skills.
  
• Strong verbal and written communication skills with the ability to collaborate across global teams.
  
• Mandatory Certifications: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).