About the role
Modules: FSM or CSM, or HRSD, or ITSM and CMDB
Location: Hybrid, Pune or Indore. Candidates already based in Pune or Indore are preferred. Candidates in other cities are welcome if they are willing to relocate to Pune or Indore.
Role Summary:
We are looking for an experienced ServiceNow Solution Architect with deep expertise in Field Service Management (FSM) or CSM, HRSD, IT Service Management (ITSM), CMDB, and enterprise integrations. In this role, you will be responsible for designing scalable, future-ready ServiceNow solutions, leading customer workshops, translating business requirements into technical architecture, and driving platform modernization initiatives. You will work closely with business stakeholders, delivery teams, and clients to ensure successful enterprise implementations.
Key Responsibilities:
- Design and architect scalable ServiceNow solutions across FSM, CSM, HRSD, ITSM, and CMDB modules, as well as Platform Development.
- Lead discovery sessions and customer workshops to gather requirements and translate them into technical designs.
- Develop solution blueprints, architecture documents, and implementation roadmaps.
- Create intuitive user experiences using ServiceNow UI Builder and Service Portal, including wireframes and mockups.
- Design and oversee integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, and other integration platforms.
- Provide technical leadership throughout the project lifecycle, ensuring adherence to ServiceNow best practices and architectural standards.
- Lead ServiceNow platform upgrades, instance health assessments, performance optimization, and modernization initiatives.
- Collaborate with developers, business analysts, project managers, and client stakeholders to ensure successful delivery.
- Mentor development teams and provide guidance on solution design, governance, and implementation best practices.
- 10+ years of overall IT experience with strong expertise in ServiceNow solution architecture.
- Hands-on experience with ServiceNow FSM or CSM or HRSD or ITSM, and CMDB implementations.
- Deep understanding of ServiceNow platform architecture, data models, and best practices.
- Experience with UI Builder, Service Portal, and user experience design.
- Expertise in designing and implementing enterprise integrations using REST/SOAP APIs and IntegrationHub.
- Proven experience conducting customer workshops, solution demonstrations, and architectural discussions.
- Strong knowledge of ServiceNow upgrades, instance management, governance, and platform optimization.
- Excellent analytical, communication, presentation, and stakeholder management skills.
- Willing to work hybrid from Pune or Indore (relocation accepted).
- Experience with Dell Boomi or other enterprise integration platforms.
- Exposure to ServiceNow Integration Hub, Flow Designer, and Automation Engine.
- Knowledge of CSDM, Discovery, Service Mapping, and ITOM.
- Experience working in Agile/Scrum delivery environments