About the role

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
AHEAD is seeking an analytical and data-savvy self-starter with a passion for helping others harness data to improve decision making and drive organizational intelligence. We're targeting a disciplined, intellectually curious, and creative individual who is comfortable operating in ambiguity—a strategic thinker with strong analytical and creative problem-solving skills. As an analyst for Services Operations, you will be directly responsible for ensuring that we effectively monitor and improve our services operations, deeply understand issues that impact our group, and work closely with operations, finance, and engineering partners to set the right business priorities to best support the organizationRoles and Responsibilities:

Working with cross-functional partners and internal tools, which include but are not limited to Salesforce (SF), Financial Force Accounting (FFA), and Salesforce PSA, to provide best-in-class monitoring and alerting for the TSS organization, by way of dashboards, ad-hoc data pulls, and regular business reviews

Appling your knowledge in business analysis, technical knowledge, and presentation of data to identify trends and opportunities for scale

Compiling and or running of reports and distributing to required stakeholders throughout the organization from leadership to individual contributors on a daily, weekly, or monthly cadence

Creation of new reports and or dashboards within native salesforce or salesforce analytics (Tableau) to increase the visibility of key metrics with the organization

Continued focus on improving the processes and system configurations to make operations as streamlined and accurate as possible.

Education and Experience

Experience with the Salesforce Platform Suite

Previous experience working in a Services Organization

Previous experience as a Salesforce Administrator

Knowledge, Skills, Abilities

Analytical thinker who can break down complex problems using data and technology

Ability to work independently and follow process documentation

Ability to stay organized and composed while managing multiple tasks

Strong documentation skills

Highly Proficient in working with Microsoft Excel

Tableau experience would be a plus

Experience providing top-level customer service

A passion for cutting-edge technology

Learns quickly and adapts well to new challenges

Enthusiastic and motivated to learn and grow

Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. India Employment Benefits include: Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership

Services Operations Specialists

About the role

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