About the role
- Greet and welcome customers as they enter the showroom, providing them with a warm and friendly atmosphere
- Understand and educate customers on our products, including design features, materials, and pricing
- Assist customers in finding the right furniture for their homes, taking into consideration their needs, style, and budget
- Maintain a clean and organized showroom, ensuring all products are properly displayed and in stock.
- Process transactions accurately and efficiently, including handling cash, credit cards, and other forms of payment
- Collaborate with the sales team to track and fulfill customer orders in a timely manner
- Respond to customer inquiries and complaints, providing prompt and effective solutions
- Keep up-to-date with industry trends and new product offerings to be able to provide informed expertise to customers
- Assist in organizing and hosting events, such as product launches and sales promotions
- Contribute to the overall success of the showroom by achieving sales targets and providing feedback to improve processes and customer experiences
Requirements
- High school diploma or equivalent required; Bachelor's degree in business or related field preferred
- 2-4 years of experience in a customer-facing role, preferably in retail or furniture sales
- Excellent communication and interpersonal skills with a strong customer service focus
- Ability to multitask and thrive in a fast-paced environment
- Strong attention to detail and organizational skills
- A positive and enthusiastic attitude
- Proficient in Microsoft Office and other computer applications
- Flexible schedule, including evenings and weekends, as needed
- Knowledge and understanding of furniture design and style trends preferred