About the role
About the roleYou’ll be CST Travel’s voice on social media. You’ll resolve customer queries and complaints regarding flight, bus, and train bookings quickly and completely, so customers never need to reach out twice.
What you’ll do
What success looks likeFirst response: real-time.95% of cases resolved within 2 days.High CSAT, with no avoidable escalations or reopened cases.Consistent quality scores and adherence to process timelines.
What you needAt least 1 - 2 year in customer support at a travel agency or OTA. Flights are essential; bus and train experience is a plus.Hands-on knowledge of GDS and LCC booking, refund, and reissue processes.Excellent written English for public-facing replies, with a calm, empathetic tone under pressure.Good phone etiquette and objection-handling skills.Comfort with CRM or ticketing tools; Freshdesk is preferred.Willingness to work rotational shifts in a 24x7, 6-day-week team.
Nice to haveExperience with social listening or ORM tools.Fluency in a regional language.
Why join us:We offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!
Compensation:If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.