About the role
Client Case Management
Identify, assess, and support clients and beneficiaries based on their needs.
Maintain detailed case records and progress reports.
Field Visits & Community Engagement
Conduct home visits and outreach programs.
Build rapport with local communities and stakeholders.
Coordination with Internal Teams
Collaborate with healthcare, education, or administrative departments.
Ensure smooth service delivery across departments.
Referral & Resource Linkage
Connect clients to relevant external services (govt. schemes, rehab, legal aid, etc.).
Documentation & Reporting
Maintain daily/weekly/monthly reports as per operational requirements.
Ensure compliance with policies, audits, and confidentiality.
Crisis Intervention & Support
Provide emotional support and basic counselling.
Handle emergency or distress cases effectively.
Awareness & Sensitization Programs
Organize sessions on social issues, rights, health, etc.
Mobilize community participation.
Support Operational Goals
Assist in project implementation, M&E activities, and impact assessments.
Participate in planning and review meetings.
Requirements
Empathy & Compassion
Strong Communication (verbal & written)
Documentation & Reporting Skills
Problem-solving & Conflict Resolution
Knowledge of Government Schemes & Welfare Systems
Organizational & Coordination Abilities
Adaptability & Field-readiness
Basic Counseling Skills
Teamwork & Collaboration​