About the role
Require 3-7 years relevant experience on application support (L2 Support).
• Primary Responsibilities:
o Support for People, SGDIR and IGG applications
• Ensure smooth operations.
• Incident and problem management aligned with ITIL processes
• Monitoring and troubleshooting of the tickets using excel and sql queries
• Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.
Skill Set Required:
• Strong understanding of ITIL processes
• Proficiency in Informatica
• Experience with Dev Ops
• SQL expertise
• Hands-on with Excel and Macros.