About the role
Responsibilities:
- Meet the defined SLA for all the challenges, concerns, escalations, and queries from the account.
- Thorough understanding of the services to assist clients in their day-to-day operations.
- Provide Technical Support to the customers in terms of PM, troubleshooting, etc.
- Maintain adequate documentation of activities for the reporting manager and account.
- Strive to achieve the company's vision and values at all possible times.
Requirements:
- Good PR skills, follow-up, negotiation and consultative discussions with clients to finalise the closure, competitive analysis of the market and requirement gathering.
- Increasing business opportunities from customers.
- Self-motivated and able to work independently.
- Should have exhaustive experience in selling OEM products.
- She/he shall be responsible for negotiating with the client for the best deals and presentation.
- Pleasant Personality.
- Should work aggressively to achieve / exceed target.
- Having a relationship with an OEM (enterprise IT products OEM) shall be an added advantage.
- A self-starter who takes ownership to win customers.
- Good communication skills.
- Sales / Support Skills: IT product sales (IT infrastructure solutions, which include data centre solutions/server/storage/cybersecurity/networking components) to different industry segments.
- Technical expertise to provide customers with excellent support.
- Should be able to do account management and handle customers.
Desired Profile:
- Strategic thinker with leadership skills.
- Must be someone who can carry revenue targets throughout their career.
- Good communication, excellent presenter, pleasing personality, strategist with very good attitude, energetic and aggressive.
- Travelling: Purely on business needs.
- Bachelor's or postgraduate degree in engineering, arts, science, or commerce with knowledge in information technology. Master's in Business Administration (Marketing) preferred.