Solution Consultant - Managed Services

As a Solution Consultant, you act as a trusted advisor bridging pre-sales architectural design with long-term operational success. You will collaborate with Sales, Engineering, and Service Delivery teams to craft robust proposals and Statements of Work (SOWs) that ensure both successful implementations and ongoing stability for Managed Services clients.

In partnership with the sales team, you will formulate and execute a technical sales strategy to exceed revenue objectives through the adoption of the Google Cloud Platform. As a trusted customer advocate, you will help customers understand best practices around advanced cloud-based solutions and how to migrate existing workloads to these solutions. Additionally, you will educate customers of all sizes on the value proposition of the cloud and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud or on-premises as needed.

Responsibilities:

• Collaborate with sales and engineering teams to understand customer requirements and develop tailored cloud solutions using Google Cloud Platform services.
• Build strong relationships with key stakeholders and decision-makers to drive customer success and satisfaction.
• Specify the deliverables of service projects by developing detailed project Statements of Work (SOWs).
• Put on a consulting hat during stakeholder engagements and drive full-stack thinking around both business and technology levers.
• Assist the sales team with the preparedness and delivery of technical presentations, estimations, and Statements of Work.
• Be a technical and business consultant to our clients before, during, and after implementations.
• Differentiate 66degrees products and services from our competitors by understanding the market and industry intimately.
• Design and propose custom cloud-based solutions for clients based on your research and their needs.
• Prepare demonstrations and proof-of-concept environments based on client requirements.
• Act as a technical resource for our team by continually bringing value and an innovative mindset to our projects.
• Assist with and perform deliverable work for clients to gain first-hand experience with solutions.
• Embrace the 66-degree team mentality by providing our team general support on new products and technology in the market.

Managed Services Excellence:

• SLA Management: Ensuring deliverables and services meet defined Service Level Agreements (SLAs).
• Incident Management and RCA: Participating in or leading Root Cause Analysis (RCA) for critical production issues to ensure ongoing system reliability.
• Long-term Stability: Managing the transition from implementation to ongoing operational support.

Requirements:

• 8+ years of experience working within Google Cloud Platform (GCP) or Azure/AWS; GCP preferred.
• Professional-level certification in GCP is required within the first 90 days of employment.
• Experience strategizing, designing, architecting, and leading the deployment of scalable solutions on GCP is strongly preferred.
• Experience with traditional and cloud infrastructure as well as cloud migrations.
• Experience with the primary managed data services within GCP, including Cloud Bigtable, Cloud Spanner, Cloud SQL, or BigQuery.
• Experience with using AI platforms, GE Agent Platform, Agent Studio, or BigQuery ML to manage and deploy machine learning models.
• Specify the deliverables of services projects by developing detailed project scopes of work (SOWs); assist the sales team with preparedness and delivery of technical presentations, estimations, and Statements of Work.
• Experience with container engines: Kubernetes, Docker, AWS Elastic Container Service.
• Experience with automation technologies, including Terraform, Google Cloud Deployment Manager, AWS CloudFormation, or Microsoft Azure Automation.
• Experience working with engineering and sales teams to elicit customer requirements.
• Ability to communicate across business units and the ability to interface with and communicate complex technical concepts to a broad range of internal and external stakeholders.
• Advocate and demonstrate the value of the Google Cloud and service offerings to prospects.
• Experience within a Managed Services Provider (MSP) or large-scale enterprise environment.
• Demonstrated understanding of SLA-driven service delivery and operational best practices.