About the role
Key Responsibilities
- Partner with Sales teams during discovery sessions, solution design, and technical presentations.
- Gather and analyze business requirements to design scalable solution architectures.
- Conduct product demonstrations, technical workshops, and Proof of Concepts (POCs).
- Lead customer onboarding, implementation, deployment, and user adoption activities.
- Design, configure, and support REST APIs, Webhooks, and third-party system integrations.
- Collaborate with Product, Engineering, and Customer Success teams to resolve technical challenges.
- Deliver customer training sessions and recommend process improvements.
- Build and maintain strong relationships with business and technical stakeholders.
- Provide technical guidance and best practices throughout the customer lifecycle.
- Support customers in maximizing product adoption and business value.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- 6–8 years of experience in:
- Solutions Consulting
- Solution Engineering
- Implementation Consulting
- Technical Account Management
- Customer Success
- Pre-Sales Consulting
- Solutions Consulting
- Strong expertise in Enterprise SaaS implementations and solution design.
- Hands-on experience with REST APIs, JSON, Webhooks, and third-party system integrations.
- Experience in business requirement gathering, business process analysis, and conducting technical workshops.
- Good understanding of SQL, data mapping, and enterprise applications.
- Excellent communication, presentation, stakeholder management, and problem-solving skills.
- Ability to work closely with cross-functional teams and enterprise customers.
- Experience working in Agile environments is preferred.