About the role
The SOP Specialist is responsible for the customer order recognition & fulfilment including the key ERP transactions of order booking, backlog management. This position is also accountable for the other key supply chain tasks of inventory management, import / export & domestic logistics.
Essential Duties & Responsibilities:
- Responsible for incoming order or contract review & validation for adherence to the Ametek Compliance and SOP policy.
- Enter orders or contract into ERP(Navision) for assigned Business units.
- Place order to BU HQ and send confirmation to end customer.
- Spare parts purchasing for assigned Business units.
- Check advance payment required before shipment and/or AR status.
- Follow up deliveries and order in any phase until the customer receives goods.
- Collect service report for invoice billing.
- Follow up with outstanding AR collection.
- Other ad hoc tasks assigned by line manager.
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
Knowledge and Skill Requirements:
- Bachelor’s degree or above
- Minimum of 3-5 years of working experience in handling order management, customer service or sales administration
- Can work proactively, independently and accountably, and detail-oriented
- Good understanding and experience of AI Application for daily order processing, e.g.: Copilot
- Knowledge of ERP – preferably Microsoft Navision, Visual, SAP
- Knowledge of commercial practice and Compliance regulations
- Good communication skills
- Good command of verbal and written English
- Chinese language will be a plus