About the role

JOBDESCRIPTION

PositionTitle:

Spare Parts Management and RMA/RTV

Function/Department:Customer Service

PositionGrade:

Reportsto: Location/Region: Vadodara

ApprovedBy: HOD()

JobPurpose

DirectReports

KeyFigures

·To manage backend operations for the Customer Service spares supply chain and field operations.

None – individual contributor role, no one reports into this position.

Team Size

1 (Individual Contributor)

Budget

MainResponsibilities,Authorities&Accountabilities

·Manage spare parts inventory across depots, including stock levels, GIT, and part wise demand analysis.

·Manage RMA/RTV processes end to end, including Oracle sales orders and closures with vendors and factories.

·Raise Purchase Requisitions for ASF and spares procurement, coordinating with vendors and factories for timely supply.

·Create and manage Return and Scrap Sales Orders in Oracle for various business divisions.

·Own spare parts master data, including SKU creation, location creation, and norm creation/amendments.

·Manage ASF and transfer price lists, coordinating with costing, procurement, and vendor teams on pricing.

·Handle NFA and approval processes for spares related costs, coordinating with the costing team.

·Drive the CRM Inventory module rollout, including vendor/IT coordination, process mapping, UAT, and field training.

·Own inventory data accuracy in the CRM post go live, and prepare key MIS reports (stock, GIT, pendency, cancellations).

·Coordinate across Service, Factory, Procurement, Accounts, and Logistics teams to resolve spare availability andRTV issues.

Requirements,Skills&Competencies

·Expert in Oracle

·Spare parts management

·Inventory management

·Spares supply chain

·Stock categorisation management

·Knowledge of working cross-functionally

·Good communication skills

·Problem solving

Decisionstobetakenby Manager and Operations Hea

Accountabilities

Responsibilities

Authorities

Spare Parts Management and RMA/RTV | VADODARA CC