Specialist - Amazon Connect Developer

Job Title- Amazon Connect Developer

Role Summary

Develop configure test and support Amazon Connect customer journeys and AWS integrations Build reusable contact flows and AIagent tools that deliver reliable selfservice and seamless transfer to live agents

Key Responsibilities

• Build and maintain inbound and outbound contact flows IVR menus prompts attributes queue logic transfers callbacks and error branches
• Configure queues routing profiles hours of operation quick connects users security profiles and marketspecific parameters
• Develop Amazon Q in Connect tool integrations through Contact Flow Modules and AWS Lambda
• Implement Lambda functions for customeraccount lookup WISMO cancellation return exchange and membership use cases
• Integrate securely with REST APIs using OAuth 20 or API keys Secrets Manager KMS and structured error handling
• Implement Lex V2 and Polly elements for speech capture localization and voice responses where required
• Write unit tests mocks and automated validations for functions schemas prompts and deployment packages
• Create IaC and pipeline assets for repeatable deployments across DEV STG and PRD
• Instrument solutions with correlation IDs CloudWatch logs metrics and alarms troubleshoot using contact and chat IDs
• Support functional integration regression performance and production validation document code and operational procedures

MustHave Skills and Experience

• Amazon Connect contact flow and routing configuration experience
• Proficiency in at least one language NodejsTypeScript Python or Java
• Handson Lambda CloudWatch IAM S3 DynamoDB and Secrets Manager experience
• Experience consuming REST APIs JSON schemas OAuth 20 and APIkey authentication
• Understanding of secure logging PII handling failure paths retries and idempotent write operations
• Gitbased development pull requests unit testing and CICD experience

Preferred Nice to Have

• Amazon Q in Connect Amazon Bedrock Bedrock Guardrails and Lex V2 experience
• CDK CloudFormation or Terraform experience
• Salesforce OMS orderservice or membership API integration experience
• Contact Lens Kinesis Athena or contactcenter analytics exposure

Expected Deliverables

• Configured and versioncontrolled Connect resources
• Tested LambdaAPI integrations and reusable flow modules
• Unittest evidence technical documentation and deployment notes
• Defect fixes release support and production troubleshooting

Indicative Success Measures

• Stories completed against acceptance criteria and Definition of Done
• Unittest pass rate and staticsecurity scan compliance
• Low defect leakage and timely resolution of assigned defects
• Reusable components adopted across markets or channels

Key Working Relationships

• Business and market customerservice stakeholders operations and BPO teams
• Product Owner Solution Architect Technical Lead Developers QA and DevOpsSRE
• AWS cloud platform security privacy identity dataanalytics and enterprise integration teams