About the role
Shift – 6 PM to 2:30 AM IST or flexible (as per business requirement)
Essential Duties and Responsibilities:
- Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
- Review marketing materials against an established set of guidelines and brand standards
- Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
- Communicate status to partners
- Report issues with website functionality
- May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
- Resolve calls, emails, and chats and document communications appropriately
Education/Experience Required:
- Strong verbal and written communication skills
- Bachelor’s or Post Graduate degree in a business, or finance field
- Claims Experience preferred
- Experience in a fast-paced office environment providing customer service
- Proven technical competence including experience with Microsoft Word, Excel and Outlook
- Strong attention to detail and excellent time management
- Ability to organize work, multitask and meet deadlines
- Exceptional ability to work within a team environment
- Demonstrated ability to work independently
- A natural curiosity and eager desire to learn