About the role
What you´ll do:
- Manage end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices
- Oversee service desk, end-user support, IT infrastructure, applications, and on-site support operations
- Monitor SLAs, KPIs, vendor performance, and service quality to ensure high customer satisfaction
- Manage incident resolution, root cause analysis, preventive maintenance, and continuous service improvement
- Support manufacturing systems, production-critical applications, network connectivity, and shop-floor operations
- Coordinate with OT teams on IT infrastructure, cybersecurity, vulnerability remediation, and security audits
- Manage IT vendors, service delivery reviews, contracts, inventory, and cost optimization
- Ensure compliance with IT policies, procedures, security standards, and regulatory requirements
- Support plant expansions, automation, and factory digitalization initiatives
- Drive proactive improvements to enhance service availability, minimize downtime, and improve end-user experience