About the role

JOB TITLE

Specialist – Products(Micro Banking)

DEPARTMENT

Microbanking

LOCATION

Kolkata RO

Primary responsible for Group Lending (GL) product line contribution as a business unit. This extends from increasing the profitability of existing GL suite to developing new products for the company
To build products from existing ideas, and help to develop new ideas based on their industry experience and their contact with customers and prospects
To implement new GL products and processes at regional level efficiently
To share the field and branch level insights about products, processes and competition for development of new products.
To build healthy interdepartmental relationship for solving complex issues and implementation of new projects.
To publish periodic updates of business to the HO and Branch users

FINANCIAL SIZE

NON-FINANCIAL SIZE

Entire GL Products and all related documents
Managing Risk, Compliance and Audit of Microbanking Asset Products in coordination with the Product Manager

Business

To manage the entire Group lending product line life cycle
To manage the design, features and benefits of GL products, volume forecasting & market share
To carry out pricing analysis, determine and support distribution channels, design, develop and implement promotional plans for the GL products
To specify market requirements for current and future GL products by conducting market research supported by on-going visits to customers and non-customers
Efforts to maintain / improve collection efficiency in all the branches
Branch and customer visit to understand field requirements

Customer

Customer/ staff research and feedback - Engaging with customers/staff on a periodic basis to understand the changes in consumer behavior and come up with suggestions to bring products & services at par with the customer feedback and requirement
Gauging Competition to develop/maintain customer centric products and services

Internal Process

To develop and implement a company-wide go-to-market plan, working with all departments including distribution, Credit, Operations to execute
To organize GL product trainings for launch, expansion and capacity building
To implement all the process related changes at regional level efficiently
To conduct various pilot project before mass implementation
Compliance, audit and risk Management for MB Asset Products
Maintaining GL Product Program and other documents related to GL business
Managing GLOW, Trucell and making relevant changes related to regulatory, business requirements
Process changes to make GL effective and efficient
Managing any system changes related to GL (BRD preparation, FSD review and sign off, UAT testing related to GL)
Monitoring KYC and Documentation errors for GL
Work closely with Credit and Collections teams for maintaining a healthy GL portfolio
To prepare product and process notes and to seek approval from various committee

Innovation & Learning

Prepare relevant training materials for staff for BLT, Parichay , Product/Process Launching or modification, variable pay/R&Rs etc.
Developing continuous insights about industry, competition & changing customer land-scape
Participating in various assigned trainings and to bring insight to the product

Educational

Qualifications

Experience(Years and Core Experience Type)

At least 1 year post-qualification experience in product development in MFIs/NBFCs/Banks/Reputed NGOs in SME Lending/Home Lending

Certifications

Functional Skills

Good knowledge of Product, systems, processes
Understanding of customer segment, staff, business model
Advanced MS Office (Word, Excel, Power point) knowledge
Ability to design & develop product programs suited for lower income customer needs
Ability to design processes which can be best fit in the current regulatory framework while simplifying the GL process and make it more contactless/ digital
System knowledge to maintain Applications like GLOW/Trucell
Understanding of basic customer/market research processes and capabilities to design, execute and report research projects, aimed at developing/fine-tuning Products
Knowledge of and flair for marketing and promotion activities in the low income customer segment

Behavioral Skills

Competencies

INTERNAL

EXTERNAL

MB and RB Business teams – RBMs, DMs, AMs, CRMs and ACRMs
SPOCs of Credit, Collection, Operations, IT, Ops Risk, Credit Risk, Compliance, Legal, Audit, Finance and Accounts, HR, Phone Banking and SQ
PAC and PrAC members

Specialist – Products(Micro Banking)