About the role
- Analysis and resolution of assigned Production tickets
- Fix production tickets within SLA
- Focus on developing long terms fixes
- Have the big picture understanding in terms of potential impact of fixes, performance implications while implementing fixes
- Thorough testing of fixes prior to implementation
- Develop ad-hoc queries based on the business need
- Develop a thorough understanding of the system and the underlying OS and Infra components
- Develop a good understanding of the system landscape
- Be open to work as per the support roster
- Collaborate with team members in maintaining the production system and supporting team members in fixing tickets
- Production implementation and technical verification activities
- Work with the development teams and prepare implementation plans, verification plans
- Testing of fixes being put into production
- Adherence to SOP
- Communicate with technical lead on the status of production tickets in a transparent manner
- Communication with stakeholders, both internal and external
- Build strong relationship with the global team
- 5 to 10 years’ experience in a production support setup
- Strong experience of Java, Spring, Hibernate, Angular JS, HTML5, SQL Queries (Oracle)
- Ability to analyze web server logs
- Functional knowledge of Cash management and payments would be nice to have
- Strong analytical skills
- Experience of monitoring, tracking production systems
- Experience of monitoring and tracking production metrics
- Should have excellent communication, interpersonal skills and be a team player