About the role
Role Overview
We are looking for an experienced professional to join the CFT Control Tower team with a strong focus on Change Management and Production Governance. The ideal candidate will be responsible for evaluating, governing, and driving production changes across critical CFT applications while ensuring operational stability and minimizing business risk.
In addition to Change Management ownership, the candidate should possess a good understanding of Incident, Problem Management processes and other PROD activities, including experience supporting major incidents, conducting impact assessments, and driving post-incident activities.
Change Management (Primary Responsibility)
- Own and govern the end-to-end Change Management process for CFT applications.
- Review, validate, and analyse all types of changes including Minor, Significant, Major, Emergency, and Accelerated Changes.
- Perform comprehensive impact and risk assessments to ensure production stability.
- Challenge change classifications, implementation approaches, and rollback plans where appropriate.
- Engage with change owners and application teams to validate business and technical impacts.
- Participate in CAB/CRB meetings and represent the CFT Control Tower during change discussions.
- Coordinate production readiness activities and ensure compliance with organizational change governance standards.
- Review Post Implementation Reviews (PIR) and drive continuous improvement opportunities.
- Support dedicated weekend implementation activities, production events, and moratorium periods.
- Ensure application securitization and readiness during critical business cycles and quarterly events.
Incident & Problem Management (Secondary Responsibility)
- Support and coordinate High Impact/Major Incident activities when required.
- Facilitate incident bridge calls and ensure timely stakeholder communication during critical situations.
- Assist in impact analysis, service restoration activities, and escalation management.
- Contribute to Root Cause Analysis (RCA) and Post-Mortem reviews for significant incidents.
- Drive Problem Management activities for recurring incidents, high impact incidents and ensure closure of corrective actions.
Production Operations & Governance
- Perform and publish daily Global Application Health Check reports within agreed timelines to higher management and stakeholders.
- Monitor production risks associated with planned changes and operational activities.
- Manage operational communications, mailbox activities, and stakeholder updates.
- Collaborate with global teams to ensure smooth production operations and service continuity.