About the role
Job Title: IT Systems Engineer
Department: PI Germany
About Business line/Function: IT – CCC Team
Position Purpose: Responsible for the operative and administrative organization of business processes as well as the conception and further development of IT systems.
Responsible to operate PI GY IT infrastructure in Production 24*7.
Responsibilities
Direct Responsibilities
- Server – and application operation
- Implementation of described changes from ticket system by changing server or application configuration (Change Mgmt.)
- Implementation of changes and applying of restart proceures which are indicated by monitoring system (Incident Mgmt.)
- Patching of operating systems and middleware as part of regular system lifecycle (Obsolescence Mgmt.)
- Coordination (of cross-team activities)
- Escalation of major issues to 2nd or 3rd Lvl support
- Documentation of activities in tickets and dispatching in case multiple specialists are required
- Calling of 2nd and 3rd Lvl support on-call by providing technical status information
- Coordination and control of external service providers
- Documentation of daily business by creation and adjusting of maintenance procedure documentation and knowledge bases
- Efficiency
- Optimization of daily operation by simplifying processes
- Automation of daily operations by using existing technology or introduction of new one
• Reporting
- Alignment and escalation to the line manager as part of candidate activities, in particular incident management and problem management.
- Attendance of incident calls and regular team meetings
• Security
- Implementation of hardening guidelines
- Supervision of server configuration
- Adjustment of server configuration triggered by Vulnerability Mgmt. process
- Monitoring
- Management / supervision of all events
- Identification of “false s” and application of corrective measures
- Development or requesting of new monitoring probes to identify new error cases.
Contributing Responsibilities
- • Organization of the operational and integration processes based on the specified ITIL methodology.
- • Support in evaluating new technologies and integrating new systems and processes into the existing landscape.
- • Team and interdisciplinary support for all operational issues in terms of error analysis and troubleshooting.
- • Compliance with norms & standards.
- • Represents the overall interests of IT Production.
Technical & Behavioral Competencies
- • Successfully completed studies in computer science/business informatics or comparable professional experience
- • Experience in operating medium to large data centers
- • Expertise in the respective focus of activity
- • ITIL Foundation Certificate or more
- • Good written and spoken English knowledge. (German & French would be advantageous)
- • Shows initiative & good team player
- • Is diligent and reliable
- • Can get an overview
- • Is able to communicate openly and proactively to colleagues & Management
- • Able to handle difficult situations (stressy situations, escalations)
- • Take Ownership
Specific Qualifications:
- At least 3+ years as IT Systems Engineer in operating enterprise data centers
- 24*7 (Mon-Sun) with on call duty between (Friday 10pm CET till Monday 07:30am CET).
Software
Skill level
Linux
Expert
Windows
Power user
Icinga Monitoring
Power user
Dynatrace
End user
ServiceNow Ticket System
End user
GitLab
End user
Ansible
Power user
UC4 (job scheduling)
End user
Confluence & MS SharePoint
End user
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Ability to collaborate / Teamwork
- Client focused
- Attention to detail / rigor
- Ability to deliver / Results driven
Behavioral Skills:
- Ability to develop others & improve their skills
- Ability to understand, explain and support change
- Skill 3
- Skill 4
Education Level: Bachelor Degree or equivalent
Location: Chennai