About the role
Job Title: Application Production Support Engineer
Department: Production CPBS – PF APS
Position Purpose: The ISPL PF APS team is being built to take IT production activities to the next level. Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production.
The APS team is meant to provide a set of added value technical services to Personal Finance business lines, contributing to major IT challenges including infrastructure obsolescence management and infrastructure security updates, thus building a secure and stable production environment.
The APS Engineer for the team will be primarily responsible for technical upgrades, actions on applications infrastructure and some security-related actions, including security and obsolescence patching, server decommissioning, access requests management, etc.
The position is primarily oriented towards technical actions; however, some coordination activities are also in the scope of the team to provide an end-to-end service.
The team’s scope will be expanded in the future beyond the first set of activities described depending on business applications needs and the overall BNP Paribas IT organisation.
Responsibilities
Direct Responsibilities
Infrastructure and Technical - Execute requested actions based on defined procedures and processes:
- Deploy OS & middleware Security/Technical Patches
- Decommission un-used servers and middleware.
- Application/Infra Incident/Problem/Change Management
- Application releases and deployment
- Application/Infra Monitoring
- Application/Infra Automation
- Implementation of various dashboards tailored to the needs of different teams/technologies
- Implementation of Monitoring on Cloud DMZR PaaS and IaaS applications
- Coordinate above actions with other teams, especially Paris APS & worldwide application development teams.
Contributing Responsibilities
- Contribute to the knowledge transfer with Paris APS teams.
- Contribute to the definition of procedures and processes necessary for the team.
- Help build team spirit and integrate into BNP Paribas culture.
- Contribute to the regular activity reporting and KPI calculation.
- Contribute to continuous improvement actions.
- Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
Technical & Behavioral Competencies
- Strong Knowledge of ITIL
- Strong knowledge IT infrastructure
- Strong knowledge on Cloud technologies and experienced in Kubernetes & Containers
- Strong Knowledge & experience on technologies like RHEL Linux, Windows, AIX, WAS, CFT and MQ
- Experience with System Scripting on tech like Ansible, Shell Script, PowerShell, Terraform
- Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Ansible)
- Familiarity with Scheduling tools like Autosys, Control M
- Familiarity with database technology is required: Oracle and SQL Server
- Good written and spoken English.
- Measure and identify areas for improving Quality and overall Delivery.
- Able to communicate efficiently.
- Good Team Player
Specific Qualifications: NA
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Strong Knowledge of ITIL
- Strong knowledge IT infrastructure
- Good knowledge of Cloud technologies and experience in Kubernetes & Containers
- Strong Knowledge & experience in technologies like RHEL Linux, Windows, AIX, WAS, CFT and MQ
- Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Ansible)
- Familiarity with Scheduling tools like Autosys and Control M
- Familiarity with database technology is required: Oracle and SQL Server
Behavioral Skills:
- Excellent Communications
- Ability to collaborate / Teamwork
- Ability to understand, explain & support change
- Attention to detail / rigor
Education Level: Graduate & Above
Location: Mumbai (MH)